Last updated: 4 February 2020
1. General questions
If you use WordPress plugin, the comment counter will work since the moment of its installation from the store. In other cases you need to use a special api component.
Yes, it’s possible. Use the title parameter. You can output any constant value or, for example, data from H1, to the chat title.
By default data for p.2 and p.3 are taken from the title of the page p.1
Sure you can. You need to be at fee-based Tilda tariff. In the website builder add a new block (p.1) to the place where you would like to see our comments. In the very end of the left column choose block type — «Other — html-code» (p.2) and insert the code from the Tolstoy Comments administration panel.
We have a secret integral anti-spam defence. Plus you can use a list of stop-phrases (it is off by default). To turn it on choose «Stop-words», «Stop-phrases» in the Management section of the administration panel. You can edit and enlarge the list with links and advert expressions by your discretion (by the way, here is a nice set-list). Comments with stop-phrases will be automatically sent to premoderation. Read more.
NB Some spammers are the best minds of the mankind, so the war with advert of wonders for virility has no end. Don’t hesitate to write to our support with any case, we’ll fight with spam together.
There are three variants of generating nicknames for anonymous users in Tolstoy Comments:
«With soul». Nicknames of anonymous users are generated in a random way from a random noun and a random adjective. There are more than 10000 variants in our system. Sometimes these nicknames may look offensive (it’s by accident, we swear).
«Without soul». Anonym 001, Anonym 002 etc.
Your own variant. It is available at the Enterprise tariff. Write a request to email@example.com beforehand.
When the license is not paid you can’t moderate comments or change site settings anymore. Thus if somebody write something offensive or obscene at your site you won’t be able to edit or delete this message. The comments themselves won’t disappear and your users can continue using the widget. You can export comments from Tolstoy Comments only when any fee-based tariff is on.
To do it you need to have comment linkage by Identity. Read more in our api at GitHub.
You need to pay any tariff to remove this restriction.
The title inside the widget is created once — with the first comment. To edit it please follow to the Chats section (p.1) of the Tolstoy Comments administration panel. Click to edit (p.2).
The sorting principle of the titles in the left column of chats is the following. If the user is not logged in the widget, they are sorted by the last comment date.
If the user is logged in, chats are sorted by the following principle:
- Red notifications mean that there are new comments in the chats you’ve written a comment before.
- Grey notifications mean that there are new comments in the chats you’ve looked through before.
- Then there are chats with the latest comments sorted by time of their appearance.
As of February 2020, the situation is the following. Link to Facebook profile will open only if the user is in your friend list — that’s the policy of this social media. Otherwise the page will open with an error.
A similar error can happen with profiles registered via Google. If the user has a profile at Google.plus, the link will open. If he or she doesn’t have one, an error “Link to profile not found” will appear.
To connect users verification by SMS buy the PRO tariff and send a request to firstname.lastname@example.org
To make it you need just to buy the PRO tariff. In the Management section there will appear a possibility to turn on a White-label function. It is responsible for our copyrights.
You should import comments of a thirdparty comment system from its xml file. In case with Disqus you need to unzip an export gz-file. If the problem still exists, please write to email@example.com and send us a link to download an export file.
No, unless you’ve blocked it yourself. If you still can’t see widget at the page, please read the next advice.
- If you use WordPress, maybe one of the installed plugins, the cash-optimizers blocks Tolstoy Comments. To make sure find your website id in the Code section of the Tolstoy Comments administration panel and copy it. Try to find it in the source code (ctrl+U) at the page where the widget doesn’t display. If you didn’t find the id there, then the problem is connected with the installed plugins. In most cases you can add our script to the list of exceptions, or you can turn off the JS optimization at all.
- Probably your browser bans other websites to save and read cookie data. (Yes, it happens sometimes). The instruction for Google Chrome follows. Go to «Settings» — «Privacy and security» — «Site Settings» — «Cookies and site data» and make sure the «Allow sites to save and read cookie data» is on.
It seems to be organized in a quite simple way, but still we’ve made a whole post about it. Here are highlights:
- Every new comments at the site is sent to the section «Unread». There a moderator can approve, delete or edit it. And via the context menu it is possible to ban user or to send all his or her new comments to premoderation.
- The section «Premoderation» collects all the comments from users, which were chosen for premoderation, and all the messages, that contain stop-words or that were indentified by Tolstoy Comments as spam. If the global premoderation mode is on all new comments will be also sent to this section. Do not forget to look them through.
- The section «All comments» collects all the comments without exceptions (oh really?!).
Depending on their status they are marked by different colors. Pale turquoise (p.1) — the comment is published but has not been checked by the moderator yet. Grey (p.2) — the comment is not visible at the site (deleted / identified as spam / written by user in premoderation mode), it is waiting for the moderator approval. Deep turquoise (p.3) — the comment is published and has been already approved by the moderator.
The user can’t edit comments approved by the moderator regardless global site settings.
This is made of the same safety considerations (defence from spam and obsceneties). However the user has right to delete his or her message, approved by the moderator (if the site settings let him or her do it, of course).
A nice bonus. The administrators can moderate (edit / delete) messages at the site directly, without visiting the administration panel.
And here is more information about how to add extra moderators.
Yes you can. But only if you are at the PRO tariff. There are two kinds of moderators in Tolstoy Comments: public (without access to the administration panel) and regular (with limited access to the administration panel and ability to ban users).
Read in our blog about what is the difference between public and regular commentators, other pitfalls and how not to screw up when the moderators start banning all your community.
You can add more moderators via the Users section of the administration panel (p.1). Of course the user who is intended to become a moderator, should be registered in the widget. Find him or her in this list, click three dots and choose «User’s capacities». Appoint the needed capacity and do not forget to save changes (p.3).
We believe that it’s rather strange to make an integral emoji pack in 2020. Hundreds of new emojis appear with every iOS and Android update. We can’t keep pace with these renewal rates. Let us remind you that you can add an emoji by pressing win + . (dot) on Windows. On Mac use Control+Command+Space. Hope you know how to do it on smartphones. 🤪
2. The look and feel
In the settings of the administration panel you can choose only general color theme. To specify certain colors you need to use theme parameter in the code. You can specify certain colors for the following elements:
For example, <div class="tolstoycomments-feed" style="max-width:800px; margin: 0 auto;"></div>If the format "Load widget in separate window" is chosen, you can specify certain sizes in the administration panel directly.
If the format «Comments inside frame» is chosen, the widget automatically adapts to the screen height (occupies 70%). Its minimun height is 550px, maximum — 800px.
You can do it at the PRO tariff. You just need to write a message to our support (firstname.lastname@example.org).
Sure it’s possible. You can see an example right here.
Sorry, but now it’s not possible. We are going to realize this option asap.
You can see an example right here. Give a look in the source code.
3. Currently under realization
We expect the comment sorting and nesting appear in May 2020.
In the same way as the comment sorting: wait until May 2020 and turn it on.
We are going to do it in June 2020.
Yes we are. To force the launch of any language you are interested in it’s enough to pay the Enterprise tariff and write a request to email@example.com
You can upload your personal award pack only in the Enterprise tariff. If you want to learn more about conditions of preparation of graphic files and descriptions for them please write to firstname.lastname@example.org
Sorry, but now it’s not possible. This function will be availiable in July 2020.
We also want it. And we plan to make it possible in July 2020.
Now it’s not possible. We plan to make it possible in August 2020.
As of February 2020, the import is possible only from our system to WordPress. When deleting our widget the comments wrtitten in it will automatically go to the WordPress database.
The import of comments from WordPress to the TC widget will be possible since April 2020.
4. Accountancy (docflow)
Bills, acts, closing docs, invoices — we have them all. We are so reliable that we even have an electronic docflow (Diadok). To request any document write to email@example.com.
5. Prices and tariffs
Main distinctions of the Pro tariff (40$) from the Basic one (10$):
- White-label or possibility to free the widget of our copyrights and logos.
- Priority support. (You will have a personal manager).
- Monetization of comments. You will be able to put you banner system code into the widget.
- SSO or single entry. If your website has already a registration system, than the logged in users will be able to write comments without an additional registration.
- Badges customization — a possibility to upload your graphics and text descriptions for awards.
- Linking up to 3 sites under one tariff.
All the options of the PRO tariff. Plus we help you to build a live community of loyal users in manual mode. Such cooperation supposes:
- Technical arrangement of the site. Disposition of new entry points to start communication, indication of importance of commenting and commentators.
- Work with editorial staff. Consulting and creation of content plan to work with community.
We have such service at the Enterprise tariff. Please connect to our support (firstname.lastname@example.org).
No, we don’t. But only in case when all the subdomains have the same comment widget. If the subdomains are supposed to have separate widgets, they are considered as different websites.
Wait till Black Friday or Bloody Thursday 🙂
Send links to your projects to email@example.com. We review every application in an individual way.
Of course! In the Affiliate program section of the administration panel you’ll find a referral link, which you should send to your friend or share on Facebook. If somebody register via this link and pay license, we’ll return you 20% from this payment*.
- If you helped us to find more than 10 paying clients, you can count on rising of the rate. 25% is our extreme rate!
- You will get your rate for every payment of a new client within 6 months. It means that you’ll get 1100₽ for every partner at the Basic tariff and 4500₽ for every partner at the Pro tariff.
- The withdrawal is made within one month after reaching the bonus threshold of 1000₽.
- As soon as you reach the threshold, send your Webmoney details to firstname.lastname@example.org.
Yes, to get it you need to pay three years of the tariff you are interested in.
6. Questions of community members
We are going to make privacy settings in 2020.
You can start a new paragraph using a key combination ctrl+enter. Or you can change a key combination to send a message in the settings of the TC profile.
Sorry, but you can’t do it now. We are going to add this possibility in 2020.
You should contact the administraion of the site which banned you from commenting. Tolstoy Comments has nothing to do with moderation rules of each separate site.
Probably the site administrator banned editing/deleting of comments or limited time when a user can edit or delete his or her comments. By default you can edit your comments within 10 minutes after publishing, and there is no limit time for deleting messages.
Probably you’ve exceeded the maximum possible size of a gif-file — 16 Mb.